Posts tagged Customer Empathy

2 posts on this topic.

• 

  I Tested a Viral AI App. Its Developer Never Even Logged In

  Engineering

  July 23, 2026

  6 min read

  A dementia-care app was spiking on the idea trackers, and it hit close to home, so I downloaded it. The developer's own email was hardcoded into the login, the settings were placeholders, and the data policy was a 404. Here is what that taught me about shipping AI slop, and why it left me strangely hopeful.

  • AI Slop
  • Product Quality
  • Customer Empathy
• 

  The Beautiful, Useless Thing I Built and Watched Die in Under a Minute

  Engineering

  July 10, 2026

  4 min read

  I spent two months building something in a silo, sure I understood the vision. The demo died in under a minute. What I actually got wrong was not the code. It was the customer.

  • Customer Empathy
  • Feedback Loops
  • Learning from Failure